Consumer Law – Advisory

Consumer Law – Advisory

In the area of consumer law, our advice includes:

  • Performance in the restructuring of corporate internal controls, implementing procedures that meet the standards established in the Code of Consumer Protection;
  • Implementation and monitoring of policies in the prevention against increase of contingencies;
  • Lectures and trainings for Customer Service Assistance- SAC;
  • Implementation of courses with basic notions of consumer law for representatives and employees dealing with the public;
  • Legal support in the preparation or revision of the manuals of the products being offered to the market;
  • Consulting and training for service centers or authorized centers;
  • Revision of advertising campaigns and information about products and services;
  • Proofreading, direct mail or any other means of advertising material;
  • Review contracts involving consumer relations;
  • Expertise in administrative and judicial litigation, especially before the bodies of Consumer Protection;
  • Clarifications to the Consumer’s Public Attorney - PROCON, prosecutors and the press;
  • Administrative and judicial issues involving regulatory agencies, such as National Health Agency – ANS , Sanitary National Agency – ANVISA, National Telecommunication Agency - ANATEL, etc.